SPARSH: FAQs

1. What should I do if I am facing trouble while availing services on SPARSH Portal?

1. Check your internet connection.

2. Check your browser compatibility.

3. You can alternatively reach out to SPARSH Helpline or visit the nearest Service Center to avail services.

2. How to locateService Centers in my area?

1. Go to https://sparsh.defencepension.gov.in

2. Go To: Contact & Support > SPARSH Near You > Service Center Locator 3. You are required to carry your mobile phone to avail services at a Service Center, verify yourself using OTP sent to your Registered Mobile Number (RMN), or answer a set of Security Questions.

4. Service Centers Working Hours: 9:30 AM - 6:00 PM (Monday to Friday).

5. All services available on SPARSH can be availed via Pensioner Portal as well as Service Centers without any charges.

3. If I have not received any SMS/ email regarding my user ID and Password?

1. Go to url https://sparsh.defencepension.gov.in

2. Login by entering your PPO No. and suffix 01 to it (self pensioner) otherwise suffix 02 or 03 or 04 and so on (in case of family pensioner suffix no. is as per serial no. of family member mentioned in PPO). For example, if PPO No. is 111111111 then user ID will be 11111111101 (for self pensioner) and 11111111102 or 11111111103 or 11111111104 and so on (in case of family pensioner, depends on serial no. of family member mentioned in PPO)

3. Click on Forgot Password at the bottom of the window. You will receive a password. Enter the password to login and change password.

4. How can I view/ download my pension details? (Basic Pension, Disability

Element, Gratuity, Other Entitlements, PPO, Pension slip etc.)

1. Log in to your SPARSH account.

2. Thereafter, you can view details via My Documents > Entitlements

3. You can access your PPO via My Documents > PPO

4. You can access your Pension Slip via My Documents > Pension Slip

5. Where can I find the current & previous rates of DR applicable? The table of Dearness Relief (DR) rates applicable till date is available on

SPARSH.

Go To: Pension Orders & Information > Common Problems > Dearness Relief

6. What to do if I am not getting correct rate of disability element? You can raise a payment related grievance for the same by logging into your SPARSH account.

7. How can I view my projected tax details of the financial year?

8. Where can I find the current & previous rates of Fixed Medical Allowance applicable?

The details for Fixed Medical Allowance (FMA) along with the applicable rates till date is available on SPARSH.

Go To: Pension Orders & Information > Common Problems > Fixed Medical

Allowance

9. My annual identification is due. How can I identify myself in SPARSH?

1. You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account.

For identification using Aadhar (Digital Life Certificate): Go To: Services >

Identification > Digital Life Certificate

For identification using Manual Life Certificate: Go To: Services > Identification > Manual Life Certificate

2. The videos on the process of identification are as follows:

1. Different modes of identification--https://youtu.be/llZJH11mGSs

2. How to perform identification through MLC--https://youtu.be/FWsqaaxLwBI 3. How to perform identification through Jeevan Pramaan-- https://youtu.be/ILKxSPFD_LQ

10. How can I view my next identification due date?

Go To: Services > Identification, and view details of your identification completed, including last identification date & next identification due date

11. How can I obtain a blank form of Manual Life Certificate?

You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account.

For identification using Manual Life Certificate:

1. Go To: Services > Identification > Perform Identification

2. Generate your MLC Number & download the blank form for Manual Life Certificate

Note: There is no time limit for uploading of Manual Life Certificate after download on Portal. It can be uploaded anytime on SPARSH. Manual Life Certificate once submitted for identification for a certain period cannot be reused.

12. Whether I would be able to receive all my pensionary arrears on delayed identification?

Yes. Upon delayed identification, all applicable pensionary arrears shall be paid.

13. Who can issue/ sign Life Certificates?

Life Certificates can be issued/signed by one or other of the following authorities. (i) Any person exercising the power of a Magistrate under the Criminal Procedure Code, 1898 (5 of 1898).

(ii) A Registrar or Sub-Registrar under the Registration Act, 1908 (16 of 1908). (iii) Any pensioned Officer who before retirement exercised the powers of a Magistrate.

(iv) Any Gazetted Officer of Government.

(v) A Munsif.

(vi) A Post Master.

(vii) A Departmental Sub Post Master.

(viii) An Inspector of Post Offices.

(ix) A Class I Officer of the Reserve Bank of India.

(x) An Officer of the State Bank of India.

(xi) An Officer of a subsidiary Bank of the State Bank of India.

(xii) Head of a Village Panchayat, Gram Panchayat or Gaon Panchayat.

(xiii) Head of an Executive Committee of a village.

(xiv) An officer of a bank included in the second Schedule to the Reserve Bank of India Act, 1934 (2 of 1934) in respect of pensioner drawing his/her pension through that Bank.

(xv) A Police Officer not below the rank of Sub-Inspector-in-Charge of a Police Station.

(xvi) A member of Lok Sabha/Rajya Sabha/Vidhan Sabha/Vidhan Parishad or a Corporator of Municipal Corporation or a Councilor of a Municipality.

(xvii) In the case of pensioners reemployed a life certificate furnished by the pensioner signed by the Head of the office, where he is re-employed.

(xviii) A District Sainik Welfare officer- (DSWO).

14. What all biometric devices are compatible with SPARSH?

For recommended list of biometric devices : Click Here

SPARSH- Life Certificate through different modes Click Here

15. How do I report death of a family member in SPARSH?

Go To: Services > Report Event > Death, and provide required details along with copy of Death Certificate

16. How do I report about a missing family member in SPARSH? Go To: Services > Report Event > Missing, and provide required details along with copy of FIR

17. How do I report about a convicted family member in SPARSH?

Go To: Services > Report Event > Conviction, and provide required details along with copy of Judgement

18. How to Initiate Family Pension?

You can request for your share of pension via Initiate Family Pension

Go To: Services > Report Event > Initiate Family Pension, and provide required details alongwith necessary documents as applicable

19. How do I update my basic details (Mobile Number, Bank Account Number, PAN etc.) in SPARSH?

After the identification process is complete and approved, you can manage & update your profile details like personal details, service details, family details etc.

by logging in to your SPARSH account.

20. How do I add/remove family details (Spouse/Dependents) in SPARSH? After the identification process is complete and approved, you can manage & update your profile details like personal details, service details, family details etc.

by logging in to your SPARSH account.

21. How can I declare my investments or proof of savings for tax purposes in SPARSH?

You can declare & manage your investments in SPARSH by logging into your SPARSH account.

22. How can I apply for commutation in SPARSH?

You can apply for commutation by logging into your SPARSH account.

23. I have registered a Service Request in SPARSH. How can I track it? You can raise a payment related grievance for the same by logging into your SPARSH account.

24. How can I report or update re-employment details including discharge from re-employment?

After the identification process is complete and approved, you can report your employment/re-employment details by logging in to your SPARSH account.

Employment

25. How can I report my marriage/re-marriage?

After the identification process is complete and approved, you can report your marriage/remarriage details by logging in to your SPARSH account.

26. How can I request to stop my Fixed Medical Allowance for availing CGHS facility?

For Indian resident pensioners: If you don't wish to continue availing Fixed Medical Allowance (FMA), you need to update the FMA option in your personal profile by logging in to your SPARSH account.

Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance

27. How to draw Fixed Medical Allowance if I am not availing any CGHS facility?

For Indian resident pensioners: If you wish to opt for Fixed Medical Allowance (FMA), you need to update the FMA option in your personal profile by logging in to your SPARSH account.

Note: Your address should be part of the districts eligible for FMA. Please verify your address before applying for FMA.

Go to: My Profile > Manage Profile > Personal Details > Fixed Medical Allowance

28. How can I claim death gratuity of my late husband?

The demise of the deceased member needs to be reported first

Go To: Services > Report Event > Death, and provide required details along with copy of Death Certificate

Once approved by the competent authority, apply claim for Family Pension & Death Gratuity.

Go To: Services > Report Event > Initiate Family Pension, and provide required details along with necessary documents as applicable

29. What are straight through profile requests? How can I identify them? Available to registered users on SPARSH, Straight Through Profile Requests don't need authorization from the competent concerned authorities. You can refer the legends displayed on your profile page to identify such requests (My Profile > Manage Profile)

Example:

1. Change in personal details like Residential Address, Mobile Number, Email ID, Aadhaar Number, PAN etc.

2. Change in Bank Details (For Indian Nationals)

30. What are approval based profile requests? How can I identify them? Available to registered users on SPARSH, Straight Through Profile Requests don't need authorization from the competent concerned authorities. You can refer the legends displayed on your profile page to identify such requests (My Profile > Manage Profile)

Example:

1. Change in personal details like Name, Date of Birth etc.

2. Change in Service Details like Non Qualifying Service, Gallantry Awards etc.

3. Addition/Removal of Spouse/Dependent Details

Grievance related Questions

31. I am receiving lesser payment than the sanctioned amounts in my PPO.

How do I report such incorrect payments in SPARSH?